APPLY QUICKLY - THIS OPPORTUNITY WON'T LAST LONG!!
A Flourishing Property Management Company in West Valley, Phoenix needs to hire a new Assistant Community Manager right away. We are looking for individuals who posess previous Assistant Community Manager experience to join us - we pay some of the best incentives in the industry! Respond to our ad today!
GENERAL SUMMARY:
In brief summary, the Community Manager is responsible for all phases of property management including but not limited to the physical plant, fiscal/budgetary operations, and marketing/leasing for the designated community, as assigned. This responsibility also includes managing all community team members, to include any third-party contractors or vendors used to support the community’s operations and activities.
JOB DESCRIPTION: PRIMARY DUTIES AND RESPONSIBILITIES:
o Responsible for day-to-day operations; budgeting, resident relations, vendor contracts and supervision, lease administration, supervision of on-site personnel, etc.
o Responsible for all operational and management phases of the designated community of responsibility; including but not limited to: general office administration, maintenance, direct control of all personnel and resources to the end that the property is maintained, at all times, in a good physical condition with a stabilized fiscal operation
o Maintains sound Owner/Customer relations
o Trains and is responsible for work performed by all direct reports
o Adheres to all company personnel, accounting, maintenance, and purchasing policies and procedures
o Coaches and drives Leasing Team to identify appropriate sales and marketing campaigns that align to the set/agreed goals and objectives/occupancy levels and unit pricing. Monitors or handles the leasing process from touring through move in. In the absence of a Leasing Team this responsibility is that of the Community Manager.
o Prepares, processes and signs leases and related forms; maintains complete resident and office files
o Responsible for the collection of rents and handling of all delinquent accounts; maintains necessary records of all financial transactions for the designated community of responsibility
o Makes bank deposits daily, where applicable
o Responsible for overseeing the accounts payable/accounts receivable process and items related thereto
o Accountable for timely completion of month end accounting processes, including accurate recording of financial information, comparison/analysis and variance analysis.
o Prepares, completes, and distributes monthly financial reports for his/her community
o Responsible for the preparation of the annual property operating budget and business plan
o Responsible for understanding MRI applications and processes
o Purchases or requests necessary office supplies under established guidelines
o Supervises all outside contractors working in his/her community
o Responsible for all details of move-ins and move-outs for all units in the community; giving special attention to apartment inspections, move-ins and move-outs
o Walks through each unit before any work is done to ensure only necessary work is performed; walks through each unit after all work is completed to ensure the unit is ready for turnover
o Works to ensure that residents have a clean, safe and well-maintained community
o Works with residents and resident organizations
o Returns calls to residents within 24 hours and responds to written correspondence within 72 hours
o Reports accidents, potential insurance claims and emergency situations to the Regional Manager and the Human Resources Department; reports immediately and prepares any necessary documentation
o Ensures that all maintenance requests are handled the same day or within 24 hours. The resident is to be notified of causes for any delay
o Inspects property for improvements, recording deficiencies and taking actions where necessary, within budget allocations
o Notifies the Regional Manager of any possible budget variations
o Turns in all reports, time sheets, invoices, etc. to the Regional Manager by the designated due dates
o Maintains courteous communications and customer relations with residents, applicants, representatives of other companies and all team members Maintains a daily written log
o Supervises all special projects as directed
o Other duties as assigned by supervisor
Managing Others
o Hires, manages and directs the career development of his/her direct reports
o Ensures his/her direct reports have the appropriate technical skills, tools and facilities in order to competently perform their roles
o Ensures appropriate performance management of his/her direct reports
SELECTION CRITERIA:
Candidates for this Position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as “preferred,” all points listed below are considered minimum requirements.
Qualifications (Skills – technical and non-technical):
o Bachelor Degree in Business or related field preferred
o High School Diploma required
o Property Management Certification is a plus
o At least 3+ years’ previous property/community management experience (minimum requirement is at the Assistant Community Manager level)
o Previous experience must include management responsibility for [insert number] or more units
o At least 2+ years’ previous sales/marketing and residential leasing experience
o Previous experience must include responsibilities for property operating budgets; financial planning, analysis, tracking and solid financial results
o Previous experience with Property Management Operating and Information systems required
o Previous experience with MRI is a plus
Abilities:
o Excellent interpersonal and communication skills
o Strong ability to lead and manage others
o Strong analytical and decision-making skills
o Ability to interact effectively with senior executives
o Strong influencing and negotiation skills
o Proven time management and organizational skills; can effectively manage multiple tasks to completion
o Outstanding commitment to operational excellence and top-flight customer care
WORKING CONDITIONS (physical, vision, hearing, speaking, mental, driving requirements / work environment):
o Frequent sitting and walking
o Repetitive use of computer, keyboard, mouse and phone
o Constant reading, comprehending, writing, performing calculations, communicating orally, reasoning & analyzing
o Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling
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