SugarCRM, the fastest growing commercial open source CRM provider, is looking to grow the team (AGAIN!!) by hiring a talented and experienced Senior Technical Support Engineer to work the West Coast shift. Help solve real customer problems by developing solutions with SugarCRM products. As a Senior Technical Support Engineer, the ideal candidate will work with customers to assess, design and deliver enhanced implementations of SugarCRM products. SugarCRM is a hot Silicon Valley start up that is fun, fast-paced and challenging. SugarCRM is side-swiping the Customer Relationship Management industry because the solutions are leading edge – utilizing an open source stack (LAMP) as well as having a state of the art user interface.
Responsibilities:
Troubleshoot and resolve installation, implementation, and production issues
Analyze customer CRM requirements and estimate development efforts
Answer pre-sales technical questions about SugarCRM products
Documenting known solutions
Qualifications:
Must be proficient in PHP and SQL
Prefer 5 years experience with the Linux, Apache, MySQL and PHP (LAMP) technology stack
Experience with open source web-based applications
Experience with other CRM solutions desired
Must be fast learning and quick thinking
Must work well in a team environment
Experience with open source projects desirable
Experience with Oracle, Microsoft SQL Server, and Microsoft IIS desired
Qualified and interested candidates should forward their resumes to jobs@sugarcrm.com. Please put “Tech Support” in subject line.
For other positions available at SugarCRM, see
http://careers.sugarcrm.com.
- Location: REMOTE
- Compensation: DOE
- Telecommuting is ok.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.