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GC Services, the leading national provider of teleservices solutions, currently has opportunities for Account Representatives at our Mesa office. We seek energetic and self-motivated leaders who have the experience, drive, positive attitude, determination and ability to take on challenges and succeed!
Job Duties and Responsibilities:
Answer incoming telephone calls from an automated system, and service customers group financial services account
Provide call completion and/or alternate solutions for the caller
Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Provide excellent quality customer service and do everything possible to resolve matter to callers satisfaction, with client guidelines
Provide accurate and complete information to ensure first call resolution
Skills/Requirements:
High School Diploma or GED
Minimum of 6 months customer service experience
Possess excellent customer service, written and verbal communication skills
Ability to type 20wpm or more
Enthusiastic phone presence
Computer literate
We offer:
A fun, casual work environment
Paid Training
Advancement/Career Path Opportunities!
Medical, Dental and Vision Insurance
Tuition Reimbursement
Shift differential
Monthly bonus potential
Team contests and incentives
Apply in person at 7307 E. Hampton Ave., #101, Mesa, AZ 85208 (between Power and Sossaman, just north of the US 60 freeway). Applications are accepted between 8am 2pm, Monday Friday. Email resumes to hr.mesa@gcserv.com or call 480-615-3040 for an appointment today.
EOE, M/F/D/V
- Location: Mesa
- Compensation: $9.50/hr + $2 shift diff between hours 6pm-6am
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