Job Title: Software Support Engineer
Department: Support
Reports To: VP Client Support and Services
FLSA Status: Exempt
Summary: We are looking for an energetic and motivated Software Support Engineer to join our team working on an open-source, web-based financial system used by colleges and universities around the country (Kuali). The principle focus of this position will be working rSmart technical staff and clients to analyze and solve technical problems related to KFS implementations.
Essential Duties and Responsibilities:
The following are common elements of this position. Other duties may be assigned.
Second tier customer support, troubleshooting and providing solutions to the customer service representatives
Diagnose and fix bugs
Document exceptions and fixes for inclusion into core product
Merge defect resolutions between code bases
Develop a deep understanding of KFS
Take ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
Work with customers and community members, including customer service representatives, business managers, project managers, software engineers, and data center engineers.
Qualifications:
• Minimum of 2 years of Java experience
• Knowledge of SQL and experience with more than one of the following databases: Oracle, MySQL, MS SQL, or db2
• Enjoys trouble shooting and problem solving
• Strong verbal and written communications skills: clear, concise and able to communicate difficult operations with customers
• Able to work with minimal direction, prioritize, and multitask
• Ability to rapidly gain knowledge of new techniologies and systems
• Enjoys working to achieve customer satisfaction
• Familiarity working in Java environment. This includes using source control, an IDE, bug tracking system, and Maven or Ant builds
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
Contract to hire
EEO Employer
** Please reply with Word formatted copy of resume for consideration.
SALARY DOE + FULL BENEFITS PACKAGE
Travel – No travel is anticipated
- Location: North Phoenix
- Compensation: $70-$90K DOE
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.