favorite this post Bilingual Social Media Content Moderator (I-17 and Dunlap) hide this posting unhide

compensation: $15/hr-$17/hr
employment type: full-time

A large social media company located in central Phoenix is hiring quality Bilingual people to monitor social media content

Direct placement! Great benefits!

Job Description:
Moderating content on social media to see if it meets the user agreement of the social media company. The material can range from G rated to NC-17
There is no phone work with this position
MUST BE BILINGUAL, Spanish Speaking preferred

Become and remain knowledgeable about Leading social media products and community standards
Assist our community and help resolve inquiries empathetically, accurately and on time
Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope measureable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce social media terms of use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside the company policy

At least 6 months of customer service experience preferred
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what is right for our community in supporting leading social media objectives
Strong ability of reason and analytical skills in diverse situations
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
Knowledge of current events happening globally
Bilingual, fluent in Spanish and English, read, write and speak
Actively on social media
Knowledge of Social Media Platforms and their content in various trends
High School Diploma or GED

Must be willing to have open availability
Schedule ranges Sun-Sat 7am-7am and/or overnights too

Benefits and paid break and lunches included!

Candidates who are interested please reply with your resume or call 623-518-1364

  • OK for recruiters to contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6504857261



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