My name is Jessica, and I’m reaching out to introduce myself and inquire whether your organization may have a need for remote support within accounts receivable, billing operations, collections management, or subscription revenue oversight.
Over the last 12 years, I served as Director of Accounts Receivable for a high-volume revenue organization generating approximately $1 million in monthly revenue, with nearly 70% tied to recurring subscription-based services. While my title was centered around Accounts Receivable, my responsibilities evolved far beyond traditional AR functions into overseeing and managing the company’s full billing and revenue operations processes.
My experience includes managing subscription billing operations, failed payment recovery, collections strategy, account reconciliation, cancellation analysis, chargeback resolution, and executive-level reporting. I independently oversaw all subscription processing operations and consistently maintained an average monthly subscription billing success rate of approximately 80%, while also achieving over 110% collection recovery performance throughout the month.
A major component of my role involved analyzing trends related to failed payments, subscription cancellations, processor declines, and collection performance across four separate payment processors. I regularly prepared and presented detailed weekly, mid-month, and monthly operational reporting to executive leadership teams, identifying opportunities to improve customer retention, reduce revenue loss, and strengthen billing efficiency.
Additionally, I independently managed all chargeback disputes and resolutions within a high-risk industry environment where average industry win rates typically hovered around 30%. Through detailed documentation, operational analysis, and proactive process improvements, I was able to maintain an average chargeback win rate of approximately 70%. Equally important, I focused on identifying the underlying causes behind disputes and communicating actionable recommendations to leadership teams in order to reduce recurring operational issues moving forward.
I understand how critical recurring revenue management, payment processing efficiency, and customer retention are to a growing business, particularly within membership- or subscription-based models. I believe my background could provide immediate value in helping streamline billing operations, improve recovery performance, reduce revenue leakage, and strengthen overall financial processes remotely.
If there may be an opportunity to discuss how my experience could support your business, I would greatly appreciate the chance to connect further. Thank you very much for your time and consideration, and I look forward to hearing from you.