Phoenix, AZ | Operations Role | Stable Company Since 1982
Are you someone who thrives in a fast-paced environment coordinating crews, projects, and clients?
We are hiring a Service Coordinator to help manage commercial construction and maintenance work orders for a company that has been servicing major national restaurant and retail chains for over 40 years.
This role is the central hub of the operation — coordinating technicians, managing work orders, communicating with clients, and keeping projects moving.
If you're organized, proactive, and good at managing multiple moving parts, this is a great opportunity to grow with a stable and well-established company.
🏗 What You'll Be Doing
You’ll manage a portfolio of commercial clients and coordinate service work including:
• Scheduling technicians and subcontractors for service work orders
• Managing incoming client calls and service requests
• Tracking technician locations, job progress, and completion status
• Communicating with clients throughout the day on job progress
• Ensuring work orders meet Service Level Agreements (SLA)
• Preparing and submitting client invoices once work is completed
• Issuing purchase orders and coordinating materials
• Managing work order data and updates within the service software system
• Supporting Construction Managers and Project Managers as needed
• Reviewing technician progress reports daily
• Coordinating emergency dispatch situations when required
📊 Operational Responsibilities
• Monitor service schedules to ensure deadlines and SLAs are met
• Understand different client billing procedures and contract terms
• Track and manage project and client budgets
• Order materials needed for jobs
• Coordinate subcontractors when additional support is required
• Identify staffing needs for upcoming service work
• Maintain accurate electronic job files and documentation
🤝 Client & Team Communication
• Daily communication with clients regarding job progress
• Maintain strong working relationships with clients and technicians
• Ensure technicians understand job scope and schedules before dispatch
• Work with field managers and project managers to prepare estimates when needed
✔ What We're Looking For
• Strong organization and multitasking ability
• Excellent communication and customer service skills
• Ability to work in a fast-paced service environment
• Strong attention to detail and accountability
• Ability to analyze problems and respond quickly
• Professional phone and email communication
📋 Basic Qualifications
• Associate’s Degree or equivalent experience
• Proficient with Microsoft Office / Microsoft 365
• Basic accounting knowledge
• Knowledge of construction or maintenance trades
• Familiarity with office systems and administrative procedures
• Stable work history
⭐ Why This Is a Great Opportunity
• Company established since 1982
• Work with major national restaurant & retail brands
• Stable company with long-term growth opportunities
• Fast-paced operations role with real responsibility
• Opportunity to grow within the organization
📩 Reply to this ad with your resume or work experience to be considered.
Go-Staff, Inc. is an equal opportunity employer. All decisions regarding recruiting, screening, hiring, training, promotion, transfer, pay, training, benefits and other conditions of employment will be made based on valid job qualifications and business reasons. All such decisions will be made without discrimination due to any characteristic or condition (including, but not limited to, criminal history) protected by federal, state, or local law
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