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favorite this post FireKing Security Group: Field Service Technician (Phoenix, AZ) hide this posting unhide

compensation: Based on experience
employment type: full-time

FireKing Security Group manufactures a broad array of security products including fireproof safes and files, cash handling safes, traditional safes and CCTV systems for commercial, retail and home office needs. We are looking for a Field Service Technician (FST) in this area to provide quality service for our broad range of customers.

Principal Duties and Responsibilities include the following:

• Drive Company Vehicle to various customer locations as directed by Dispatch

• Be readily available to accept repair, install and/or preventative maintenance calls from Dispatch

• Provide onsite technical support and repairs of customer's equipment

• Train customers on proper use of equipment

• Provide detailed documentation of troubleshooting, repairs performed, parts used and current status of equipment

• Answer questions and recommend corrective actions to address customer concerns

• Keep records of service requests

• Communicate with Dispatch to maximize productivity

• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc...)

• Handle customers in a professional manner

• Provide timely feedback to the company regarding service failures or customer concerns

We Provide:

• Paid Training

• Company Vehicle

• Laptop / Phone

• Tools

Job Requirements
• Must reside in or near Market Territory

• Must have Good MVR

• Able to travel (domestic)

• Must possess excellent customer service skills

• Must possess excellent verbal communication skill

• Must be punctual and dependable

• Must be able to work with minimum supervision

• Must be organized and have the ability to manage multiple priorities

• Must be available for on-call work to meet business needs and demands

• Must have good computer skills and experience with Windows, MS Excel & MS Word

• Must have good mechanical skills

• Must be able to take direction and follow instructions

Education/Training/Experience:

• High School Diploma or GED

• Experience with low voltage electronics

• Alarm, Safe or ATM technical experience is a plus

• Previous field service experience preferred

• Military experience is a plus


Email resumes to fstjobs@fireking.com


Visit our website at Fireking.com
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6790816722

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