The Support Desk Technician is responsible for providing high levels of customer service via remote support to internal clients over the phone for hardware, software and systems
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Experience with trouble shooting over the phone and/or a call center environment.
Answers incoming telephone calls, monitors incident queue, and reviews group email while providing immediate solutions whenever possible.
Hardware support on desktops, laptops, mobile devices, servers, routers, and switches
Remote diagnostic and troubleshooting of all MS Office or Windows issues
Ability to effectively troubleshoot hardware (PC, laptops, printers, tablets and smartphones), software and system problems required.
Basic Active Directory and Exchange administration.
2+ Years of Microsoft Office troubleshooting, all versions
Hours 8-5 PM M-F
4 month contract ( possibly longer ) with the chance of converting to a full time employee with a growing company that encourages growth and learning!
Please attach your resume.