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Remote Client Enrollment Specialist (Virtual) (Phoenix)
Murphy Legacy Group
compensation:
$65,000
employment type:
full-time
experience level:
no experience required
job title:
Remote Client Enrollment Specialist (Virtual)
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While this position focuses on client enrollment and education, a strong foundation in customer service is essential. Your ability to communicate clearly, build trust, and provide a positive experience will play a key role in helping clients feel confident in their decisions.
Our team works directly with unions, associations, and organized groups to support their members. You’ll meet one-on-one with clients via Zoom, walk them through available options, answer questions in real time, and ensure a smooth and supportive enrollment experience.
Key Responsibilities:
• Conduct one-on-one virtual meetings to guide clients through enrollment and available benefits
• Assist union and group members in understanding and accessing requested programs
• Provide clear explanations of coverage options and help clients choose what best fits their needs
• Apply strong customer service skills to build rapport and ensure a positive experience
• Respond to client inquiries via phone, email, chat, and Zoom
• Accurately document client interactions and enrollment details
• Follow company procedures, scripts, and compliance standards
• Escalate complex situations when necessary
• Maintain high levels of client satisfaction throughout the enrollment process
Requirements:
• Customer service, client support, or sales experience preferred (customer-facing experience is highly valued)
• Comfortable leading one-on-one Zoom meetings and speaking on video
• Strong communication, listening, and interpersonal skills
• Ability to explain programs and benefits in a clear, client-friendly manner
• Basic computer skills and familiarity with CRM systems and video conferencing tools
• Reliable high-speed internet and a quiet workspace
• Self-motivated with strong time management skills
• High school diploma or equivalent
What We Offer:
• Competitive pay + performance-based bonuses
• Flexible remote work environment
• Ongoing training and professional development
• Opportunities for growth and advancement
How to Apply:
Reply to this post with your resume and a brief introduction outlining your experience and comfort level with Zoom-based client interactions. Qualified candidates will be contacted for a virtual interview.
We are an equal opportunity employer and welcome applicants from all backgrounds.
- Principals only. Recruiters, please don't contact this job poster.