Account Supervisor

About us

At LSG Sky Chefs, we deliver more than meals we deliver reliability, precision, and trust 30,000 feet. As the world’s largest airline cering and hospitality provider, and proud recipient of Airline Cerer of the Year in North America (2023–2025), our success is powered by strong relionships and operional excellence. We’re looking for an Account Supervisor who thrives on partnership, accuracy, and follow‑through someone who enjoys being the go‑to person for airline customers and ensuring every detail is handled flawlessly. If you’re energized by collaborion, problem‑solving, and seeing the direct impact of your work every day, this role was made for you.

Why This Role Mters

As an Account Supervisor, you’ll serve as the primary point of contact between our airline partners and internal operions teams keeping expections aligned and ensuring the delivery of high-quality, customized in-flight cering services. This position is responsible for coordining day-to-day operions, addressing client needs, and maintaining effective communicion between internal teams and key stakeholders. 

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer sisfaction while identifying opportunities for operional improvements and growth. Additionally, the role requires a strong focus on budget management, performance monitoring, and ensuring th all service delivery meets LSG Sky Chefs' high standards of quality, safety, and efficiency

Why You’ll Love Working Here

    • Medical, Dental & Vision coverage starting Day 1
    • Employer‑paid life insurance and AD&D
    • 401(k) with company mch
    • Paid vacion, sick time, and holidays
    • Tuition reimbursement for continued growth
    • Free meals and on‑site parking
    • Career growth with a global organizion

Wh You’ll Do (Your Impact)

Customer & Relionship Management
    • Build trusted relionships with assigned airline partners
    • Act as the daily liaison between customers and operions teams
    • Communice proactively, anticipe needs, and follow through consistently
    • Ensure accure billing, provisioning, and customer‑specific inventory levels
    • Support on‑time departures by coordining cering plans and last‑minute changes
    • Track and maintain equipment and product pars tied to airline standards
    • Monitor quality scores, flight tendant feedback, and service da
    • Partner with Quality and Operions teams to maintain food safety and compliance
    • Coordine airline audits and service evaluions, ensuring timely responses
    • Support menu presentions and special projects alongside the Executive Chef
This role is about relionships and execution not sales quotas.

A Day in the Life
No two days are exactly the same but here’s wh success typically looks like:
    • Start the day reviewing service performance, quality scores, and upcoming flight needs
    • Connect with airline partners to confirm expections and address questions early
    • Walk the operion, partnering with production and quality teams to ensure alignment
    • Adjust plans in real time if flight schedules or customer needs change
    • Track inventory levels, equipment availability, and billing accuracy
    • Coordine with Quality on audits, feedback trends, or service improvements
    • End the day knowing flights went out on time and relionships stayed strong
You’ll be visible, collaborive, and deeply connected to the operion.

Wh We’re Looking For in a Candide

    • Bachelor’s degree or equivalent experience
    • 3–5 years in a customer‑facing, operions, or service role 
        ○ Aviion, food service, cering, hospitality, or logistics preferred
    • Strong communicion skills and relionship‑building ability
    • High tention to detail with excellent follow‑through
    • Experience managing product and labor cost drivers
    • Comfortable in fast‑paced, time‑sensitive environments
    • Proficient with Microsoft Office and standard business tools
Experience in reguled or union environments is a plus.