We are looking for a new addition to our family! We have a position open for a Technical Student Support Representative. We foster a fun teamwork environment, offer health insurance & have a ton of growth opportunity!
Our customer support department works hard to ensure we go above and beyond to maintain our excellent reputation in the industry. Serving our customers/students is a top priority!
The position you are applying for is certainly not your everyday customer service job, and can lead to many exciting opportunities. We are looking for someone who is interested in growing with us long term. This ideal candidate will provide warm and personalized high-touch, high-quality, and high-tech support via phone, email, and text to effectively serve the complex needs of our students.
Your assignments will vary by the day and you must be able to think on your feet. The ideal candidate will also have great phone skills, be proficient at using online software programs, love working with people, and be a problem solver. Ideal candidate would also be supportive, organized, anticipatory, a multi-tasker and problem solver.
-A proven high performer with at least 2 years of customer or student service experience
-Outstanding multitasking skills and ability to thrive in fast-paced, constantly changing entrepreneurial environments
-Possess excellent communication and presentation skills and passionate about education and great customer service
-Understands and supports data-driven decision making processes to ensure continuous improvement
The roles and duties for this position include but are not limited to the following;
-Receive inbound calls and place outbound calls to students in order to provide information about products and services, to take orders, or to obtain details of students concerns.
-Monitor student satisfaction and coordinate problem resolution and escalation while maintaining a high level of positivity and professionalism
-Maintain knowledge of new and existing programs offered and remain current on partner and organizational policies and procedures
- Track and document all interactions with students for reporting purposes
- Meet all internal and external service levels
-Help create service layers to continuously improve the student experience
-Resolve students' service or billing; check to ensure that appropriate changes were made to resolve students' problems.
-Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
Creating Possibilities of Breakthroughs for Students throughout the World!
Should you consider yourself a good candidate, one who is ready for a life-changing business experience, let us know the following;
1) What do you enjoy about Customer/Student Support? (200 words or less)
2) What makes you unique for a position like this? (200 words or less)
3) Describe a past or present mentor you have had in your life? (100 words or less)
We are looking for a special person who is looking for a special opportunity and can explain to us why they are that person. We want this to be your home for years to come!
Send your answers along with a resume to the above email address and make "Clever Carrot" the subject line.
We look forward to speaking with you!
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers