Accounting Bookkeeper with 24+ years managing AP/AR, payroll, reconciliations, and billing in service operations. Cuts invoice cycles, improves cash flow visibility, and enforces payroll compliance. Seeks to apply process improvements and hands-on accounting support to scale a growing service team.
EMPLOYMENT HISTORY
AUG 2023- MAR2026
Accounting Bookkeeper/Office Manager
• Managed accounts payable, receivable, and credit card transactions to accelerate invoice processing and improve cash visibility.
• Performed bank reconciliations and processed payroll to ensure accurate tax filings and timely employee payments.
• Handled customer service, collections, call handling, and scheduling to reduce overdue accounts.
• Prepared quotes, estimates, and financing options to increase sales conversion and speed project approvals.
• Coordinated dispatching and warranty administration to improve service response times and resolution rates.
• Administered new hire paperwork and employee separations while maintaining compliant HR records and processes.
• Oversaw office management, inventory ordering, and membership plan sales to support daily operations and revenue growth.
• Coordinated with field technicians and dispatch to align schedules and resources, improving appointment adherence and customer responsiveness.
• Trained and mentored administrative hires on systems and procedures to shorten onboarding time and boost team confidence during peak periods.
• Prepared detailed job estimates and invoices in ServiceTitan to improve invoice accuracy and client approval rates.
• Scheduled technician appointments and synced ServiceTitan calendar with dispatch to improve same-day service coordination.
• Reconciled monthly QuickBooks bank statements and cleared discrepancies to close books on time.
• Managed customer billing inquiries and collections calls, reducing outstanding balances through negotiated payment plans.
JUN 2023 -AUG 2023
Administrative Secretary
• Resolved customer inquiries and reduced repeat tickets by documenting clear solutions and follow-up steps.
• Maintained and updated customer records to ensure complete account histories and audit-ready documentation.
• Processed payments and generated routine reports to streamline office workflows and improve reporting accuracy.
MAR 2021 - JUN 2023
Bartender
• Served drinks and meals during peak shifts while maintaining fast, accurate orders and strong guest satisfaction.
• Performed opening and closing procedures, secured the premises, and reconciled daily receipts to produce end-of-day cash reports.
• Stocked inventory and organized service areas to support events and ensure consistent operational readiness.
• Conducted precise cash reconciliation and tab audits at shift end to maintain accurate financial records and reduce discrepancies.
• Trained new hires in service standards and POS procedures to shorten onboarding time and sustain consistent guest experience.
NOV2022-FEB2023 (Temporary position)
Office Manager
• Organized physical and digital file systems to reduce document retrieval time and produce measurable time savings.
• Processed customer billing and payments to accelerate cash collection and maintain accurate account reconciliations.
• Generated inventory and financial reports to keep stock and billing data current and inform operational decisions.
MAY2021- NOV 2021
Employment Specialist
• Conducted targeted candidate searches and interviews to place qualified applicants, producing measurable placement outcomes.
• Evaluated candidate skills, strengths, and interests to align talent with roles and improve client satisfaction.
• Managed employer intake meetings to define hiring requirements and deliver prioritized candidate shortlists for faster, better fits.
• Coordinated with clients and internal recruiters to align interview schedules and feedback, reducing time-to-offer and easing on boarding transitions.
JUL2019-MAR2020
Bartender/Day Manager/Night Manager
• Managed opening and closing shifts while preparing and serving food and drinks to maintain steady service and reduce customer wait times.
• Organized inventory, maintained clean workstations, and supported event setup to improve operational efficiency and increase guest satisfaction.
MAR2017-JUL2019
Office Manager
• Organized the office filing system to reduce document retrieval time and increase daily productivity.
• Managed inventory and procurement to maintain continuous supplies and minimize operational delays.
• Processed payroll and supported accounting to ensure accurate pay runs and reliable financial records.
MAY2014-FEB2017
Employment Specialist
• Conducted targeted employer outreach and candidate searches, producing measurable placement improvements.
• Prepared resumes and coached clients for interviews to raise interview readiness and conversion rates.
• Assessed clients' skills and interests to align candidates with openings, improving fit and retention outcomes.
• Coached candidates through interview prep and offer negotiation to increase confidence and acceptance consistency.
SEP 2002- NOV 2007
Executive Assistant
• Managed executive calendar to prioritize appointments and improve meeting efficiency, yielding measurable scheduling improvements.
• Organized conferences and monthly board meetings with structured planning that increased event attendance and execution quality.
• Processed accounts payable, accounts receivable, payroll, and tax filings to maintain accurate financial records and ensure compliance.
• Planned and executed special events while providing customer service that raised community engagement and satisfaction with measurable outcomes.
• Prepared meeting materials and recorded minutes to improve follow-up accuracy and committee accountability.
• Developed member outreach strategies to strengthen relationships, promote chamber services, and sustain long-term partner engagement.
EDUCATION
2016 - Certified Staffing Professional
2007 - Social Services Designee
1994 - Nail Technician, Vogue Beauty School
1989 - Senior High School