Multi-talented- Available For Marketing, Management, Music, WebWork, A (Gilbert)
available afternoons available evenings available mornings available weekdays education completed: bachelors
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Available For Marketing, Management, Music, WebWork, Expert in Google (Valley Wide)
John D. Caprise
Caprise And Associates, Gilbert, Arizona
Sole Proprietor, January 2009 -- Present
Consult various clients with Online and offline marketing as well as design custom marketing strategies. Ad-Words And FaceBook Marketing Campaigns. Design and maintains web presence via blogs, social media, websites and e-mail campaigns for various clients. Interpret trends using online analytic tools. Work and partner with a wide array of companies, institutions, and firms. Built Significant Websites in Wordpress and eDirectory And Brilliant Directory (Bootstrap), Platforms.
Etelecare Global Solutions, Scottsdale, Arizona
Senior Recruitment Manager May 2005 -- January 2009
Responsible for coordinating recruiting needs for 7 U.S. call center locations. Work closely with various internal departments including Capacity planning, Work Force Management and Operations to strategically plan the recruitment of up to 7000 call center agents per year. Directly managed recruitment admin teams in the U.S. and the Philippines. Involved in day-to-day interviewing and sourcing.
Business Development Project Manager, December 2000 -- May 2005
Responsible for up-start and day-to-day operations of new client call-center data-capture projects including the Vicom High-Speed Data, Arizona Office of Tourism, Sirius Satellite Radio Sales, and Fredrick's of Hollywood Disaster Recovery Project. Work with IT programmers to develop custom applications, database and telephony solutions. Develop and implement policies and procedures for each client project. Maintain close client relationships and expanded partnerships with Etelecare. Managed up to 80 employees and maintained a departmental budget.
Project Supervisor, May 2000 -- December 2000
Responsible for the supervision and development of over 30 customer representatives. Maintain service and quality standards set forth by Etelecare and various clients.
Customer Support Specialist, March 1999 -- May 2000
Customer service of various types, including billing, cellular phone programming and problem-solving.
Platinum Technology, Scottsdale, Arizona
Regional Account Executive, October 1998 -- February 1999
Develop and maintain new and existing relationship-based client accounts for the Education Division of the world's tenth largest software developer; responsible for Raleigh, Charlotte, and Atlanta area; specialized in analyzing clients' technical training needs and designing certification programs for IT professionals.
Sales Lead Qualifier, November 1997 -- October 1998
Qualify sales leads for advanced IT workshops through outbound calls while maintaining sales standards and goals set forth by Platinum Technology.
Spare Time Recreation, Mesa, Arizona
General Manager, June 1995 -- November 1997
Manage day-to-day operations of 32-lane bowling center, bar and restaurant facilities; obtain, organize and promote 40 seasonal leagues through phone and outside sales calls; negotiate league contracts; facilitate promotional events and marketing strategies; handle customer relations; upgrade and maintain machinery and lanes; hire employees; process payroll; maintain budget; improve bowling center to modern industry standards.
Emerson College, Boston, Massachusetts
Bachelor of Science, 1991
Major: Mass Communications, Minor: Music. Lived and Studied abroad in The Netherlands.
Extensive Skills in Web Design and Maintenance work, Wordpress, eDirectory, Brilliant Directory, Sarif, Bootstraps, and other Platforms
Extensive, current knowledge of SEO, Social Media, and Blogging concepts and online marketing interaction, Google Ad-words, Wordstreem
Knowledgeable in Infusionsoft marketing Software
Proficient in Microsoft Office including, Outlook, Access, Excel, PowerPoint, and Word.
Significant Knowledge of Infusionsoft marketing and Sales Software.
Knowledge of Taleo Recruiting Software --Extensive Sourcing Skills.
Developed Picture Editing and advanced Video Editing Skills
Extensive On-air radio and public speaking experience.
Significant Background in the Food and Beverage industries.
Accomplished Studio Musician - Guitar, Drums, Bass, Keyboards, Studio Production
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