Professional Summary
A results-oriented project management leader with over ten years of experience in construction and outdoor living. Demonstrates expertise in guiding cross-functional teams, enhancing project outcomes, and building collaborative work environments. Possesses a strong foundation in budget oversight, stakeholder engagement, and strategic problem-solving.
Professional Experience
ARROWHEAD DECK AND POOLS, LLC
Director of Project Management August 2022 – August 2025
•Oversaw residential outdoor infrastructure projects, focusing on new backyard pool and landscaping installations.
•Managed a team of project managers responsible for contract execution and landscape plan evaluation.
•Recruited, trained, supervised, and evaluated project management staff; addressed performance issues, implemented disciplinary processes, and managed terminations as required.
•Directed and developed cross-functional teams supporting sales and project management; introduced Agile methodologies, leading to a 40% reduction in workforce needs per project and a 20% increase in profit margins.
•Developed company warranty and service standards to improve customer responsiveness and long-term client relationships.
•Assessed resource requirements for project management based on project complexity and client demands.
•Resolved customer disputes while upholding organizational standards and prioritizing client satisfaction.
•Monitored capital investments to ensure project success within budget constraints.
Project Manager August 2021 – August 2022
•Implemented project management initiatives to supervise subcontractor engagement, improving compliance with budgets and schedules.
•Managed both commercial and residential projects, facilitating stakeholder collaboration and maintaining satisfaction levels.
QUAD CITY CONSTRUCTION, LLC
Field Operations Manager October 2014 – April 2020
•Designed and executed operational processes that quadrupled company growth and improved efficiency.
•Drove a 50% sales increase through strategic partnerships and the creation of an apprenticeship program.
HOME DEPOT – HOME SERVICES
Field Director October 2008 – November 2011
•Supervised project managers overseeing multiple simultaneous projects, ensuring exceptional customer satisfaction.
•Developed and implemented strategies to improve field operations, consistently delivering projects on time and on budget.
Project Manager September 2007 – October 2008
•Promoted to manage diverse field projects, maintaining high standards for installations and providing excellent customer service.
Project Coordinator August 2006 – September 2007
•Acted as the primary liaison for customers and stakeholders on home installation projects, ensuring smooth execution and clear communication throughout all phases.