Bachelors of Science in Management Information Systems, University of Illinois at Urbana-Champaign
Microsoft AZ-104 Azure Administrator Associate
Microsoft Windows Server Hybrid Administrator Associate (unofficial replacement for MCSE)
Microsoft AZ-900 Azure Fundamentals
CompTIA A+
WORK EXPERIENCE
Systems Administrator, CWIE, Phoenix, AZ 03/2021-Present
• Exchange administration including distribution and shared mailbox setup and edits
• VMWare vSphere administration, creating, deleting VMs, using SCCM to install OS
• Active Directory and Azure account setup and edits
• Restore Active Roles function to delete Pending Deletion OU users over 90 days old
• DNS forward/reverse lookup zone additions/deletions
• Group Policy creation and edits
• SCCM application deployment
• Raised Microsoft Secure Score 3% through group policy and Microsoft Security center
• Wrote PowerShell script on Windows Admin Center server to email team with users in Pending Deletion OU once per week
• SharePoint administration
• Purview data retrieval
• Administer 8x8 and Ring Central VOIP systems
Support Representative II, Fidelity Information Services, Phoenix, AZ 08/2020-03/2021
• Leverage BOMGAR console to assist 150 banks’ users remotely
• Citrix Director to troubleshoot servers and user profile issues
• Active Directory and Exchange administration
• Exchange 2013 and 2016 administration for clients
• Focus on 8x8 call environment for incoming calls as well as making follow-up calls to clients 08/2020-03/2021
IT Technician, RAD Computers, Mesa, AZ 12/2019-08/2020
• Diagnose software and hardware issues on PCs and Macs
• Windows 7 to Windows 10 Upgrades
• Hard drive cloning with Acronis True Image or Macrium
• Desktop rebuilds and fresh builds
• Laptop hardware replacement and upgrades
• Create, update, resolve tickets in Syncro MSP system
• Go to onsite appointments to resolve WiFi, wireless printer, and Outlook issues
Senior Desktop Specialist, HCL America, Chandler, AZ 06/2019-12/2019
• Use At Your Service ticket system (modified Service Now) to process and resolve tickets
• Reimage desktops, laptops, and thin clients with VZImage (similar to SCCM)
• Troubleshoot laptops, thin clients, and bill payment kiosks
• Submit out-of-warranty laptops to channel partners for whole unit replacement
• Use G-Suite for all internal documents, backup, and e-mail
• Patching switch ports to enable wall network outlets
• Set up VOIP phones at remodeled Verizon stores
Breakfix Technician, Milestone Technologies, Phoenix, AZ 11/2014-06/2019
• Breakfix technician at eBay for server support
• Use TRACE, ServiceNow, and JIRA ticket systems to file, update, and resolve tickets
• Use grep command strings to analyze servers while booted into miniOS (Linux)
• Submit broken part RMAs to vendors
• Hardware repairs on Dell servers
• Work with Sites and Network teams to troubleshoot network issues affecting servers
• Resolved the most breakfix tickets on the support team
Support Technician, CFM, Inc., Chandler, AZ 05/2013-10/2014
• Provide technical support for CFM application over the phone, email and Webex sessions
• Analyze log files containing cash machine language and XML to find cause of errors
• Quality Assurance on new cash machines interacting with CFM software and installation
• Configure and ship NORM (Network Outage Redundancy Modules) serial converter devices
• Use SQL Server 2008 to set up CFM database for transaction records
• Set up new ticket system due to lack of one at the company
• Provide input on client conference calls on maintaining their cash devices through software
Support Representative, IPro, Phoenix, AZ 09/2012-05/2013
• Troubleshoot errors and data related issues for IPro Enterprise Software
• Use SQL Server Management Studio to find data related problems in SQL backend databases
• Assist clients over the phone and Webex sessions to solve software issues
• Respond to support emails in a timely manner with a succinct solution to client issues
• Escalate issues as necessary or directed by management
• Obtain test files from clients to replicate issues in-house and submit bug or feature request tickets
Shop Manager, RedSeven PC Repair, Tempe, AZ 04/2009-9/2012
• Diagnose hardware and software issues
• Replace PC and laptop components
• Data backups and recovery
• Build custom desktop systems with parts the customer requested
• Phone support after services were completed
• Work in a Linux environment
Inventory Specialist, RGIS, Phoenix, AZ 12/2008-09/2010
Tech Specialist / Sales Supervisor, OfficeMax, Mount Prospect, IL 11/2005-12/2008
Sales Associate, Best Buy, Skokie, IL 10/2004-06/2005
Department Manager, Circuit City, Mount Prospect, IL 03/2003-10/2004
Support Technician, Reid London House, Chicago, IL 05/2002-11/2002
• Lift and place images onto large groups of new desktop PCs to meet deadlines
• Perform data backups on end-user PCs before upgrading operating systems
• Troubleshooting hardware, software, and network connectivity problems for users in the office or on the phone
• Set up new workstations in the office
• Monitor server room to ensure critical applications continue to run
PC Technician, Geneva Technical Services, Chicago, IL 03/2002-05/2002
• Relocate desktops and peripherals for CNA Insurance and reestablished all hardware and network connections
• Install software patches for AON on approximately 100 desktops
Business Analyst, ONE, Inc., Oakbrook Terrace, IL 06/2000-02/2002
• Gathered system requirements and feedback through interviewing and presenting to clients on-site
• Developed and customized Pivotal CRM database interface software for internal and external clients
• Designed and constructed many forms for data entry and retrieval with back-end agents to process data
• Report building using Crystal Reports gathering data from the CRM back-end database
• Wrote end user training manual for client session
• Conduct three-day software training for group of clients for fully customized CRM package
• Wrote HTML based web pages for internal corporate application
SOFTWARE SKILL SET
Microsoft 365 Administration Exchange Administration Active Directory
PowerShell Entra Administration VMware vSphere
Ubuntu Linux SharePoint Administration Veeam backups
Acronis True Image Group Policy Objects Microsoft Intune
Service Now ticket system JIRA ticket system administration Active Roles
Ring Central 8x8 Purview
Principals only. Recruiters, please don't contact this poster.