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favorite this post Customer Service Rep - Evening Shift - 15/hr! (Phoenix) hide this posting unhide

compensation: $15 to $15 per Hour
employment type: full-time

Job Summary

A large Credit Card company in Phoenix is hiring agents in their Fraud Prevention department!

Location: I-17 & Loop 101

Schedule: 1:00pm - 9:30pm or 1:30pm - 10:00pm

Must be available to work on weekend day!

Fraud Prevention Description

Agents will be taking inbound phone calls that will be transferred from another area of the company or called directly in. These calls will be regarding some sort of suspicious activity on their card or not being able to use it properly.

Agents will have to ask a series of questions to confirm who they are speaking to and then decide if the issue is likely fraud or not fraud. If not, they will unlock the card for the customer and if it is they will shut it down and initiate a new card being sent to them.

Situations can range from seeing something they didn't charge on their activity to someone in line at the grocery and their card being decline because the system flagged it. Agents will need to provide excellent customer service and assist the customer in whatever way necessary. Some of the situations the customer could be very upset for the inconvenience but the agent needs to be empathetic and put the customer at ease.

Call volume can vary from day to day but calls will likely last from 3-6 minutes.

Qualifications:

MUST:
-High School Diploma required
-Good customer service skills and phone articulation
-Ability to read a script and speak well on the phone
-Professional attitude and demeanor
-PERFECT attendance and timeliness (this department has a no tolerance attendance policy)
-Descent work history (must show can hold a position for close to 2 years)
-Goal driven and self-motivated
-Ability to take feedback constantly (not uncommon to receive 3-4 coaching's a shift)

PLUS:
-Phone experience (customer service/collections)
-Fraud experience
-Customer facing experience
-Higher education or in process of higher education

Qualified customer service reps, please apply to Jessica below!!!

623.518.1396







About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Required Skills:
Qualifications:

MUST:
-High School Diploma required
-Good customer service skills and phone articulation
-Ability to read a script and speak well on the phone
-Professional attitude and demeanor
-PERFECT attendance and timeliness (this department has a no tolerance attendance policy)
-Descent work history (must show can hold a position for close to 2 years)
-Goal driven and self-motivated
-Ability to take feedback constantly (not uncommon to receive 3-4 coaching's a shift)

PLUS:
-Phone experience (customer service/collections)
-Fraud experience
-Customer facing experience
-Higher education or in process of higher education

Qualified customer service reps, please apply to Jessica below!!!

623.518.1396




About Aerotek
Our people are everything. For more than 30 years, Aerotek Inc. has distinguished itself as a leader in recruiting and staffing services by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantage for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. To learn more, visit Aerotek.com. Click Here To Apply
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post id: 6915909849

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