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π We're Looking for a Customer Service/Dispatch Professional π (4625 w McDowell Rd #150)
Quicksilver Express
4625 W McDowell Rd #150 near 46th Ave & McDowell Rd
compensation:
Customer Support Associate/Dispatch - Based on Experience
employment type:
full-time
experience level:
entry level
job title:
Customer Support Associate/Dispatch
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π Join the Quicksilver Team!
Quicksilver Express has been delivering fast, reliable service for over 40 years. We offer a full range of professional delivery solutions, backed by cutting-edge tech and unmatched reliability. We operate 24/7/365 with dedicated employee drivers, logistics coordinators, and customer support associates to keep things moving.
At Quicksilver Express, we value our people. Join a team where your hard work is appreciated, and every day brings new opportunities to make a difference!
π Why Work with Us?
- Established company
- Full time positions
- Competitive pay
- Paid training
- Paid time off
- Benefits: Medical - Dental - Vision - Health Savings Account - Aflac Accident Policy - Parental Leave
π About the Role:
Weβre hiring a Customer Support Associate/Logistics Coordinator to help us deliver exceptional service. Quicksilver is a fun, friendly, family type environment that offers coaching and guided training to become a Quicksilver Customer Support Associate or Logistics Coordinator.
πCustomer Support Associate Duties
- Professionally handle incoming orders via phone, email, and web
- Make outbound calls to update customers on delivery status
- Provide accurate, timely problem resolution for customers and drivers
- Keep detailed records of all communications and delivery issues
- Maintain ongoing communication with Logistics Coordinators, drivers, and customers
- Balance multiple tasks including order entry, dispatching, tracking, and issue resolution
- Assist with general office and Customer Support Associate duties as needed
π₯οΈLogistics Coordinator Duties
- Use mapping software and internal systems to assign deliveries to drivers in multiple cities/states
- Select best-fit drivers based on availability, location, vehicle type, and workload
- Monitor and direct up to 30 drivers handling 100+ deliveries per day
- Adjust plans and reroute drivers as situations evolve
- Communicate clearly and efficiently with drivers, customers, and internal staff
- Identify and correct errors from drivers, customers, or support staff
π Requirements:
- Customer support experience with great people skills
- Strong knowledge of the metro area
- Strong organizational, multi-tasking, and problem-solving skills
- Good communication skills, must speak fluent English
- Excellent attendance record and a positive attitude
- Proficient PC skills - will use Windows-based software
- Able to type 34 words per minute minimum
- Must be able to pass a federal and county criminal background check
π Apply Today!
Ready to join our awesome team? Apply Here
We look forward to hearing from you! π
- Principals only. Recruiters, please don't contact this job poster.