Support Manager Assistant (Tech-Savvy, Client-Facing)

Part-Time Support Manager Assistant (10a–2p)

We’re hiring a part-time assistant to support our Support Manager. This is not a web development role and no website-building experience is required. We train you on our systems.

This role is ideal for someone who is naturally comfortable with computers, learns new software quickly, and communicates clearly and professionally with clients.

Schedule & Pay

• Part-time: Monday–Friday
• Hours: 10:00 AM – 2:00 PM
• Pay: $15 per hour

What this role looks like

• Working inside multiple online systems and internal tools
• Following up on open items and unresolved client issues
• Helping investigate and troubleshoot support requests
• Communicating clearly with clients, primarily via email, occasionally by phone
• Escalating issues appropriately and knowing when to ask questions
• Taking ownership of assigned tasks and seeing them through to completion

What we’re looking for

• You’re “computer-savvy” by default and comfortable navigating new software
• You are organized, consistent, and good at follow-up
• You stay composed when dealing with frustrated or confused clients
• You communicate clearly and professionally in writing and on the phone
• You are coachable, open to feedback, and operate without ego

We operate in an environment where asking questions is expected. Clear communication and reliability matter more than pretending to know everything.

Important notes

• Training is provided on all platforms and processes
• This is a support/operations role, not a technical build role
• You will represent our brand directly to clients

How to apply

Please reply by email with the following:

1. A short paragraph on why this role appeals to you
2. An example of a customer issue you’ve handled and how you resolved it
3. Confirmation that you can work 10:00 AM – 2:00 PM

Applications that don’t include all three will not be considered.