Sr. Client Manager

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Ensure delivery of exceptional service to Gallagher’s client by participing in Branch initiives and priorities, proactively managing accounts, providing support on more complex accounts and mentoring team members.

• Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)
• Manages accounts with varying funding types and provide support on more complex self-funded accounts
• Maintains account responsibility and is a stregic relionship manager and client liaison
• Accountable for 95% retention for an assigned group of clients
• Provide guidance, training and mentorship to new hires, account management, team resources, and anyone th needs assistance
• Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through
• Address and resolve internal and external challenges with guidance as necessary
• Keep clients well-informed of compliance reled issues
• Identify client needs, provide solutions while leading and managing stregic objectives for accounts and assist on more complex accounts
• Work with account management team to ensure compliance with local and corpore standards
• Develop, cultive and maintain positive relionships within the branch, with clients and with vendor partners
• Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables.

Required: Bachelor's degree with 5+ years’ client service and/or claims management experience required. Proficiency necessary in Microsoft office applicions and in using technology as a tool to maximize productivity and quality. Experience with Healthcare clients is a plus.  Approprie licensing for Life & Health Insurance.

Behaviors:

• Successfully manages competing priorities, proficient is using technology as a tool to maximize productivity and quality, builds collaborive and mutually meaningful relionships with internal and external clients, and comfortably engages others in a consultive dialogue. 
• Is willing to go the "Extra Mile" to achieve results th benefit the client, the Branch and Gallagher.
• Demonstres composure, stamina, and resilience under pressure. Ability to work collaborively within a team as well as independently.

We offer a competitive and comprehensive compension package. The base salary range represents the anticiped low end and high end of the range for this position. The actual compension will be influenced by a wide range of factors including, but not limited to previous experience, educion, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, gre teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educional expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – eleving your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable mching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organizion. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes th all persons are entitled to equal employment opportunity and prohibits any form of discriminion by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy stus), sexual oriention, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital stus, parental stus, age, nional origin, ancestry, disability, medical condition, genetic informion, veteran or military stus, citizenship stus, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, ste, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relionship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compension, benefits, layoff, and terminion. In addition, Gallagher will make reasonable accommodions to known physical or mental limitions of an otherwise qualified person with a disability, unless the accommodion would impose an undue hardship on the operion of our business.

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